winmy6 Platform Terms and Conditions of Use

Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern all use of the website, mobile application and services provided by winmy6 ("Platform"). This Agreement takes effect as soon as you access or use the Platform for the first time.

By continuing to use the Platform, you acknowledge that you have read this Agreement in full and agree to be bound by it. If you do not agree with any part of this Agreement, you are required to stop using the Platform immediately.

These Terms should be read together with the winmy6 Privacy Policy and Responsible Gambling Guidelines, which form part of the overall agreement between winmy6 and its users.

Account Eligibility and Registration

To register a winmy6 account, you must meet all of the following criteria:

• Aged 21 years or above on the date of registration.
• Have full legal capacity to enter into a legally binding agreement.
• Not residing in a jurisdiction that prohibits online gambling activities.
• Have never self-excluded from any gambling platform voluntarily or by compulsion.
• Register using accurate, complete and up-to-date personal information.

winmy6 reserves the right to request age and identity verification at any time. Documents that may be required include a copy of your MyKad or equivalent identification document. Failure to provide the requested documents within the specified period may result in the account being suspended or terminated.

Account Rules and Security

Each user is only allowed to hold one (1) active winmy6 account. Attempts to register multiple accounts, whether using different names, emails or phone numbers, constitute a serious breach of these terms.

• You are fully responsible for all activity that occurs within your account.
• Your account password must be kept secure and not shared with any third party.
• winmy6 will not ask for your password via email, live chat or any other channel.
• If you suspect your account has been accessed without authorisation, contact customer support immediately.
• Transferring or handing over an account to a third party is prohibited.

You must ensure that all registration information provided is accurate and up to date. Any changes to personal information must be updated through the account settings or by contacting our customer service.

Deposits, Withdrawals and Payments

winmy6 supports the following payment methods for deposits and withdrawals: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC and ETH.

All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated. For cryptocurrency transactions, the exchange rate at the time of the transaction will be applied.

• Deposits may only be made from an account or e-wallet registered in the same user's name.
• Withdrawals will be processed to the same payment method used for the deposit, subject to processing policies.
• Pending withdrawals may be cancelled by the user through their account panel before they are processed.
• winmy6 reserves the right to carry out anti-fraud checks before approving any transaction.
• Any transaction costs or fees charged by third-party payment providers are the responsibility of the user.

All funds in a user's account are held separately from the company's operating accounts. This ensures that user funds are protected at all times.

Bonus and Promotions Policy

winmy6 offers a range of bonuses and promotions to its users. Each bonus is subject to specific terms set at the time the offer is made, and those specific terms should be read together with this section.

The general terms that apply to all winmy6 bonuses and promotions are as follows:

• Each bonus may only be claimed once unless stated otherwise.
• Bonuses cannot be converted directly to cash and wagering requirements must be met first.
• Deposits made using certain payment methods may not be eligible for bonuses, depending on the current promotion terms.
• winmy6 reserves the right to void a bonus if a user is found to be abusing the system or placing low-risk bets to meet wagering requirements.
• Certain promotions may have a limited validity period and a set expiry date.

Any disputes relating to bonuses and promotions will be resolved by the winmy6 team based on the terms set at the time the promotion was launched. winmy6's decision on such matters is final.

Betting and Game Rules

All betting activity on the winmy6 platform is subject to the game rules set by the respective game providers. Users are responsible for familiarising themselves with the rules of each game before participating.

• Any attempt to exploit technical vulnerabilities or software errors is prohibited and may result in account closure.
• The use of automation software, bots or any third-party tools to assist with betting is strictly prohibited.
• Bets placed during a technical disruption or system failure may be voided, depending on the circumstances.
• Game results are determined by a Random Number Generator (RNG) that is certified and independently tested by an accredited auditing body.
• winmy6 reserves the right to reject or limit any bet without being required to provide a reason.

For live casino games, all transactions and game results are recorded in real time through the game operator's system. Any dispute regarding live game results will be referred to the video recording of that game as final evidence.

Loyalty and VIP Programme

The winmy6 VIP programme is designed to reward loyal users through weekly cashback and various exclusive benefits. There are five VIP tiers in this programme:

• Bronze — Weekly cashback of up to 0.2% of total qualifying bets.
• Silver — Weekly cashback of up to 0.5% of total qualifying bets.
• Gold — Weekly cashback of up to 0.7% of total qualifying bets.
• Platinum — Weekly cashback of up to 1.0% of total qualifying bets.
• Diamond — Weekly cashback of up to 1.2% of total qualifying bets.

VIP tier progression depends on a user's betting activity over time. Weekly cashback is calculated based on activity within a one-week period and will be credited automatically to the user's account. winmy6 reserves the right to modify or terminate the VIP programme by giving users reasonable notice.

Accepted and Prohibited Conduct

winmy6 is committed to providing a safe, fair and fraud-free gambling environment. Users are required to comply with the following standards of conduct at all times:

• Interact with other users and customer support staff in a polite and respectful manner.
• Do not use offensive language, threaten or harass other users in any forum or communication channel on the platform.
• Do not engage in any form of fraud, falsification of information or misconduct against the platform.
• Do not share or disclose account login credentials to any other party.
• Do not use illegally obtained funds or engage in money laundering through the platform.

Violation of any of the above rules may result in disciplinary action including a written warning, temporary suspension, or permanent account closure depending on the severity of the breach.

Account Suspension and Closure

Users may close their account at any time by contacting winmy6 customer service. Before closure is processed, all eligible balances will be returned to the user once the relevant wagering requirements have been met.

winmy6 reserves the right to suspend or close a user's account under the following circumstances:

• Fraud, including registration with false information or invalid identity verification.
• Repeated violations of these terms and conditions.
• Involvement in betting activity suspected to be linked to financial crime.
• Receipt of a verified formal complaint relating to disruptive or harmful conduct.
• Upon request from a relevant law enforcement agency.

In cases of account closure resulting from confirmed fraud, winmy6 reserves the right to withhold all balances in the account pending completion of an investigation.

Limitation of Liability and Disclaimer

The winmy6 platform is provided "as is" without any implied or express warranties. Although winmy6 makes every effort to keep the platform running without interruption, we cannot guarantee uninterrupted availability or that it will be free from technical errors.

• winmy6 is not liable for any loss arising from service disruptions or technical issues beyond our reasonable control.
• winmy6 is not liable for losses suffered as a result of inaccurate or outdated information provided by users during registration.
• Users are fully responsible for any losses suffered as a result of disclosing their login credentials to an unauthorised party.
• winmy6's maximum liability to users is limited to the amount deposited within the 30 days prior to the claim being made.

This disclaimer does not affect users' rights under applicable consumer protection laws and is not intended to limit any mandatory rights conferred by law.

Amendments to Terms and Conditions

winmy6 reserves the right to modify, update or replace any part of these Terms and Conditions at any time at our discretion. Changes will take effect immediately upon being posted on the Platform unless otherwise stated.

Notice of material changes will be provided to users via their registered email or in-platform notification at least seven (7) days before the changes take effect. Continued use of the Platform after the effective date of an amendment means you accept the updated terms.

It is the user's responsibility to check this page periodically to ensure they are always aware of the current terms applicable to their use.

Contact Us and Disputes

If you have any questions, concerns or wish to make a complaint regarding these Terms and Conditions or your use of the Platform, you may contact the winmy6 customer service team through the following channels:

• 24/7 live chat available directly on the winmy6 platform in Malay and English.
• Support email: [email protected]

Any dispute arising from or relating to this Agreement shall first be resolved through good-faith negotiation between both parties. If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to an independent arbitration body designated by winmy6 based on our international licence.

These Terms and Conditions are governed by the laws of the international licensing jurisdiction in which winmy6 operates. As such, Malaysian local law may not necessarily apply in all circumstances.